Privacy Policy

PRIVACY POLICY FOR HELP CONNECT JA

Last Updated: November 15, 2025

Help Connect JA (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use HelpConnectJA.com.

1. Information We Collect

Information You Provide

When you submit a missing person report, we collect:

Name or nickname of missing person
Photos
Age, gender, physical description
Last known location and date
Clothing and other identifying details
Your contact information (name, phone, email)
Your relationship to the missing person

Automatically Collected Information

When you visit our Website, we may collect:

IP address
Browser type and version
Device information
Pages visited and time spent
Referring website

2. How We Use Your Information

We use collected information to:

Post missing person reports on our website and social media
Contact you with updates, tips, or questions
Verify information when possible
Improve our services
Respond to your inquiries
Comply with legal obligations

Publicly Shared Information

Missing person reports are publicly posted on:

HelpConnectJA.com
Our Instagram account (@helpconnectja)
Other social media platforms we use

If you checked the box to display your contact information publicly, your phone and/or email will be visible to anyone viewing the post.

Private Information

Your contact information (if not marked public) is kept private and only shared with:

Our team members reviewing submissions
Authorities, if legally required
Individuals submitting verified tips (we may forward tips to you)

We will never sell your personal information.

4. Cookies and Tracking

Our Website may use cookies to improve functionality. You can disable cookies in your browser settings, though some features may not work properly.

5. Third-Party Services

We may use third-party services like:

Web hosting providers
Email services
Social media platforms (Instagram, Facebook)
Analytics tools

These services have their own privacy policies. We choose reputable providers but cannot control their practices.

6. Data Security

We implement reasonable security measures to protect your information, including:

Secure hosting
Limited team access
Regular backups

However, no system is 100% secure. We cannot guarantee absolute security.

7. Children’s Privacy

Our service is available to individuals 13 and older. If you are under 18, you should have parental consent before submitting information.

We do not knowingly collect information from children under 13 without parental consent. If we learn we have collected such information, we will delete it.

8. Your Rights

Depending on your location, you may have rights to:

Access information we hold about you
Correct inaccurate information
Request deletion of your information (subject to our need to maintain records)
Object to certain uses of your information

To exercise these rights, contact us via Instagram @helpconnectja.

9. Data Retention

We retain information:

Active Cases: Until the person is found or the case is closed
Archived Cases: We may keep records for historical and statistical purposes
Contact Info: Deleted upon request after case closure

10. International Users

Help Connect JA is based in Jamaica and primarily serves Jamaican residents. If you access our site from outside Jamaica, your information may be transferred to and processed in Jamaica.

11. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act. Contact us to exercise these rights.

If you are in the European Economic Area, you have rights under GDPR including the right to access, rectify, or delete your personal data.

13. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be noted by the “Last Updated” date. Continued use after updates constitutes acceptance.

14. Contact Us

Questions or concerns about your privacy?

Instagram: @helpconnectja
Email: contact@helpconnectja.com