CONTACT HELP CONNECT JA
We’re here to help. Reach out anytime.
Have questions? Need to update a report?
Want to help? We’re here.
Whether you’re searching for a missing loved one, have information about someone on our list, or want to support our mission, we want to hear from you.
WHERE WE’RE BASED
Help Connect JA is a digital-first platform proudly serving all of Jamaica. We have no physical office. All contact happens through our website, Instagram, and email. This allows us to respond quickly and serve families across all 14 parishes equally.
We’re here for:
- All of Jamaica (every parish, every community)
- Jamaicans in the diaspora searching for family
- International families with loved ones in Jamaica
- Anyone affected by Hurricane Melissa or other emergencies
Follow-up response times:
- Instagram DMs: 2-4 hours (fastest)
- Email/Forms: 24-48 hours
- Missing person reports: Posted within 24 hours
Report or Update a Missing Person
How To Reach US
INSTAGRAM DMS (FASTEST)
This is our primary contact method and the fastest way to reach us. We monitor Instagram DMs throughout the day and typically respond within a few hours.
Best for:
- Quick questions
- Urgent updates
- Reporting tips about missing persons
- Sharing information
- General inquiries
WEBSITE CONTACT FORM
Fill out the form below and we’ll get back to you within 24 hours. Please provide as much detail as possible so we can help you effectively.
Best for:
- Detailed inquiries
- Partnership proposals
- Media requests
- Feedback and suggestions
- General questions
EMAIL US
Email Address: hello@helpconnectja.com
For formal inquiries, partnership proposals, or detailed communications, email us directly. We will respond within 24 – 48 hours.
Best for:
- Partnership inquiries
- Media requests
- Volunteer applications
- Detailed questions
- Official correspondence
EMERGENCY SERVICES
Use this short paragraph to write a supporting description of your list item. Remember to let your readers know why this list item is essential.
Jamaica Constabulary Force: 119
Help Connect JA is NOT an emergency service.
If someone is in immediate danger or you’re reporting a missing person for the first time, ALWAYS call the Jamaica Constabulary Force (JCF) at 119 first.
We are a community awareness platform that complements official channels, not a replacement for them.
Other Emergency Numbers:
- Fire Services: 110
- Ambulance: 110
- ODPEM: 1-888-DISASTER
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SEEN SOMEONE FROM OUR POSTS? EVERY TIP HELPS.
Whether you’re reporting someone who’s gone missing or updating information on an existing case, start here. We post all new reports to our website and Instagram within 24 hours to maximize visibility across Jamaica and the diaspora. Already submitted a report and have new information? Use this same form to send us updates, new photos, or status changes.
Report a Tip
Spotted someone from our missing persons listings? Share what you saw. Your tip, no matter how small, could be the breakthrough a family needs. Tell us where, when, and any details you remember. We forward everything directly to families and investigate further. Anonymous reporting is available if you prefer.
Questions, Partnerships, or Other Inquiries? We’re here.
Looking to partner with us? Want to volunteer? Have feedback about our platform? This is the place for media requests, partnership proposals, volunteer applications, technical issues, or any questions that aren’t about a specific missing person case. We read every message and respond within 24-48 hours. Need a faster response? Reach out via Instagram @helpconnectja where we typically reply within a few hours.
General Contact
For everything else, volunteer opportunities, media inquiries, partnership proposals, technical support, or general questions, reach out here. Our team reviews these messages daily and responds within 48 hours.